We invite you to view the discussion forums. You will find here other call center managers' views that might help you make the right decisions in order to reach success. You can post here all your concerns and questions regarding the call and contact center industry.

Westbay Call Center Forum

This forum has offered a place for call center professionals to share their ideas February 1999.  It concentrates on operational issues with occasional technical discussions.

ICMI's QueueTips Forum

These are forums for discussion of general call center topics, issues pertinent to small call centers, topics related to people management, and for sharing call center job descriptions.

CallCenterOps Forum

The CallCenterOps Forum allows you to seek the advice of other knowledgeable call center professionals. Post your call center related question and contribute your opinion to others seeking advice. (No advertising is accepted - posts will be removed.)

TMC's VoIP Forums

Call Center, CRM, call center hardware, call center technology and software.

Hiring Call Center Agents, Outsourcing, Wanted Ads, Hosted CRM, etc.

Real Estate Forum

Discuss telemarketing strategies here.

CiteSales Sales & Marketing Management

Discussions related to telemarketing, expert telemarketing tips.


Latest News

Les centres d'appels virtuels en quête de flexibilité

Edition du 01-04-2004 par Jean-Claude Streicher , 01 Réseaux (n° 138)

France Télécom, Cegetel, Completel, Prosodie et Jet Multimédia sont en compétition sur les centres d'appels virtuels. Mais, pour élargir le marché, ils ont tous besoin d'évoluer vers des solutions techniques plus flexibles. Par Jean-Claude Streicher.


Primus grandit à Edmundston

Edition du 30 mars 2009 par Télécoms

L'entreprise Primus Canada est à la recherche de 113 nouveaux employés pour son centre d'appels à Edmundston, au Nouveau-Brunswick. Ce centre compte actuellement 200 travailleurs. […]